The judiciary help desk kicks off, CJ assists first pleader
Chief Justice Diosdado M. Peralta on Thursday assited a woman to the Helpdesk Unit of the Judiciary Public Assistance Section (JPAS).
A brainchild of Peralta, JPAS was created as an official line of communication between the judiciary and the public.
“In the exigency of service and in order to address the needs of the general public, it is important to have an official line of communication between the Judiciary, its stakeholders, and the general public to give attention to requests for assistance and information, queries, and concerns,” Peralta said.
The JPAS is under the direct control and supervision of the Office of the Chief Justice (OCJ) and is composed of three Units: The Helpdesk Unit, The Hotline Unit, and the Email Messaging Unit.
The Helpdesk Unit is located at the Ground Floor of the SC Centennial Building. The Hotline Unit with telephone numbers (02) 8552-6185 for the OCJ and (02) 8552-9644 and (02) 8552-9646 for the Helpdesk Unit, is located at the OCJ with personnel working hours of 8:00 a.m. to 5:00 p.m., Mondays to Fridays, except holidays.
The Email Messaging Unit which may be reached via the email address email@example.com, is also located at the OCJ with personnel working on the same days and hours.
Its duties and functions, among others, are to manage effectively, efficient and innovative all public assistance concerns of the general public; be the official line of communication between the Judiciary, its stakeholders and the general public; manage the day-to-day operations of the various designated units of the JPAS; provide assistance and information, as well as address queries, from various Judiciary stakeholders and the general public; and to receive letters, communications, inquiries and alike from various stakeholders and the general public.
The setting-up of a help desk is included in Peralta’s Ten-Point Program, which focuses on judicial reforms concerning the core areas of efficiency, integrity, security, and service within the Philippine judiciary